Cancellation & Refund Policy

Effective Date: 10 April 2025

At EZ Drive Rentals, we understand that travel plans may change. Our Cancellation Policy outlines the terms and conditions for canceling vehicle rental bookings.

1. Standard Cancellation Terms

• Free Cancellation:
  Cancellations made at least 48 hours before the scheduled pickup time are eligible for a full refund.

• Late Cancellations (Within 48 Hours):
  If you cancel within 48 hours of the pickup time, a cancellation fee of up to 50% of the total booking amount may be charged.

• Same-Day Cancellations / No-Shows:
  If you cancel on the day of pickup or fail to show up, no refund will be provided. The full rental amount will be charged.

2. Cancellation Process

To cancel your reservation:

• Call us at (866) 283-9017

• Or email us at support@ezdriverentalsllc.com with your booking details

• Please mention your booking reference number for quick processing

Your cancellation is confirmed only after receiving a written acknowledgment from EZ Drive Rentals.

3. Refund Timeline

• Eligible refunds will be processed within 7–10 business days to the original payment method.

• Processing time may vary depending on your bank or payment provider.

4. Modifications Instead of Cancellation

We allow one-time modification (date/time change) free of charge if requested at least 48 hours in advance. Subject to availability.

5. Special Offers & Non-Refundable Bookings

Certain promotional rates or discounted bookings may be non-refundable or have specific cancellation terms. These will be clearly stated at the time of booking.

6. Company-Initiated Cancellations

In rare cases, EZ Drive Rentals may cancel a booking due to unforeseen circumstances (vehicle breakdown, overbooking, etc.). In such cases:

• You will receive a full refund, or

• We may offer an alternative vehicle or rescheduling option (based on availability)

Need Help?
EZ Drive Rentals Customer Support
📞 Phone: (866) 283-9017
📧 Email: support@ezdriverentalsllc.com